Questions

A chapter opens on screen, and inside it is a real mechanism problem. Your child predicts, tests all the options at the workbench, and commits one named decision. The Workshop prints the parts to that decision; the parcel arrives with the Keeper’s letter and a hand-test; your child builds, proves it by hand, and the next question opens. Six times, then the First Winding.

Deliberately, in month six. The governor — the one part every creature shares — arrives with the engraved name plate; the name goes into the Rolls in permanent ink; and the creature is wound for the first time, by its maker and no one else. The season is complete. Nothing renews.

Only if you choose it. Season two is a new restoration and a separate purchase — nothing rolls over, nothing renews itself, and the Guild does not assume.

Nothing is lost and nothing expires. The bench waits without comment; a missed month delays only your child’s own decision, and the parcel follows whenever the decision is made. ‘The Guild does not hurry its members’ is a law, not a slogan.

So is the writing. The prose assumes a capable twelve-year-old and lets ten-year-olds climb; the child is addressed as a colleague, never a pupil. No talking down, no exclamation-marked enthusiasm, and nobody in the story solves the problem for them — the story cannot move until they decide.

A chapter and its decision are designed as a single sitting of roughly half an hour, once a month, taken whenever your child likes. The bench has no timers and nothing that expires; some children stay longer because they are testing everything twice, which is the point of the instruments.

An ordinary up-to-date browser on a laptop, desktop or tablet — nothing installed, nothing from an app store. Large phones work in landscape. The workbench needs an internet connection to talk to the Workshop; it does not need a powerful machine.

None of the three. Predictions are never marked right or wrong and never stored; option descriptions state trade-offs without ranking them; the bench never suggests a choice, because the Keeper has never once told a member which choice to make. There are no points, streaks, badges or comparisons of any kind.

Nothing. Your child cannot see, or be seen by, any other member — no galleries, no feeds, no chat, no leaderboards, no names. Sedge, the creature on this site, is the Guild’s own worked example, not a customer’s.

Because they do not exist before. The Workshop prints each assembly to your child’s committed decision — a Low Stalker frame is a different object from a Tall Sentinel frame. The wait between decision and parcel is the making, honestly. Nothing is picked from a warehouse shelf.

It is reprinted and posted, free — for any part, for any reason, however it happened. Nothing to send back, no photographs required, and a re-broken reprint is replaced just as freely. If a whole assembly has gone wrong, a person looks at it and errs on your side.

The parts are 3D-printed to your child’s decisions; the full materials statement publishes alongside the safety file. [TESTING-GATED: materials and testing statements land here when the evidence exists — this page will not claim what it cannot show.]

Final dimensions publish when the production design freezes, before seasons open. It is a shelf-and-plinth animal, not a pocket toy. [PENDING: production freeze]

Two ways in, same season either way. The season: £129 paid once — £129 ÷ 6 = £21.50 a month, and it ends after month six. Monthly: £24 a month — 6 × £24 = £144 across a season, cancel any month.

Refunds are pro-rata: you pay for what has been made and sent, no more. On the season, every whole month remaining comes back (£129 × months remaining ÷ 6), to your original payment method; on monthly, the charges simply stop and the current month’s parcel completes. And stopping is a button, not a negotiation — no reason needed, no retention script, no ‘are you sure?’.

That the promise is structural, not decorative: a season is a finite six parcels funded up front, not an open-ended part-work that can strand a half-built creature. The obligation is written into the terms of sale — clause one of the subscription terms: ‘If we take your child’s first decision, we owe them their sixth parcel.’

Yes — 14 days from the day the first parcel is delivered, full refund, no reason needed, under the Consumer Contracts Regulations 2013. And because our own refund promise is pro-rata for the whole season, the practical answer is wider: stop at any point, before that parcel or after it, and pay only for what has been made and sent.

UK addresses. [OPS: scope confirmed at launch]

After the first decision. Chapter One and the workbench open at activation; when your child commits their stance, the Workshop prints to it and the frame follows in the post. From there, each parcel follows each decision.

Yes — at purchase, begin with the next dispatch or pick a later month. A gifted season starts when the family redeems it.

Designed for ages 10 to 12: the reading level, the workbench and the build all assume a capable child in that band. Younger siblings will want to watch; the build itself is the member’s.

Here is what we will and won’t say: every configuration a child can order comes from a finite, enumerable catalogue — 3⁷ = 2,187, all known in advance, none improvised, none containing uncertified magnets. Testing and standards statements publish here when the evidence exists; we do not claim ahead of it. [TESTING-GATED]

You buy the season once and add a message if you like. The invitation is delivered how you choose — emailed, or printed for you to hand over. The family begins whenever suits them: a Christmas gift can start in January. You receive a confirmation and nothing else.

Neither. A gifted season is paid in full, once, by you. It ends after month six like every season; nobody’s card is on file and nobody inherits a subscription.

Your message, the start of Chapter One, and the workbench. The Guild takes it from there.

A first name and the initial of a surname (the archive writes members as ‘Isla C.’), the creature’s working name, and the committed decisions — because the Workshop needs them to cut the parts and the letters need them to be written. That is the list.

Prediction answers — they are your child’s private intuition, used in the moment and never recorded. Exploration behaviour: pushes, runs, slider positions, visit counts, durations. Anything about any other child. If it isn’t needed to make the parts or write the letters, it isn’t kept.

None. No advertising cookies, no third-party trackers, no analytics scripts, no pixels. The site counts, in aggregate and without identifying anyone, how many people arrive and press its buttons — numbers, not people.

Write to [SUPPORT ADDRESS — P9] and it is done — within a month at the outside, usually much sooner. Two honest notes: parcels already made and posted are physical facts a deletion cannot unmake, and we keep the bare manufacturing record (which parts were cut, for which order) for as long as safety law expects us to be able to recall a part. Everything else goes. The privacy notice carries the whole schedule.