Terms of sale
The whole agreement, in plain English first. The short version: you buy a season, we owe your child six parcels and a finale, and every promise on the pricing page is a term here — not a slogan.
Version 2 · Tuesday 14 July 2026
1. Who is selling
[OPS: company name, company number and registered address — entered when the registration completes]. Write to us: [SUPPORT ADDRESS — P9].
2. What you are buying
One season: six story chapters, the workbench, six parcels of parts printed to your child’s committed decisions, the Keeper’s letters on paper, and the First Winding. Two prices, one product — £129 paid once, or £24 a month (6 × £24 = £144 across the season). The parcels and promises are identical either way.
3. Who buys
Adults. The account, the contract and every email are the account-holding adult’s; the season is the member’s. We never sell to, email, or hold an account for a child.
4. How the making works
Parts are printed after each committed decision, never before — so each parcel follows your child’s decision, not a calendar. A missed month loses nothing: the bench waits, nothing expires, and the parcel follows whenever the decision is made.
5. Payment
Payment is taken by Stripe on their hosted page; card details never touch our systems. The season is one payment with no stored mandate and no renewal. Monthly is £24 each month until you cancel or the season completes, whichever comes first.
6. The promises are terms
Every restoration gets finished · the season never auto-renews · pro-rata refunds · free reprints. Each is stated in full, with its arithmetic, in the subscription terms — and they bind us there as terms of this sale.
7. Changing your mind
Stop at any point, for any reason or none, and you pay only for what has been made and sent — the pro-rata promise, stated with its arithmetic in the subscription terms. Beneath it sits the statutory cooling-off: 14 days from the day the first parcel is delivered, full refund, stated in full on its own page.
8. If something is faulty
The law (the Consumer Rights Act 2015) says everything we send must be of satisfactory quality, fit for its purpose and as described. Our own reprint promise is wider and faster, and we reach for it first: a part that fails is reprinted and posted, free. Nothing in these terms reduces your statutory rights.
9. Delivery
Seasons currently post to UK addresses.
10. The law these terms live under
The law of England and Wales — and wherever you live in the UK, nothing here takes away the rights that law gives you.
Counsel-passed programme (Allan, 13 July 2026).